Booking Inquiries:
Can I book in advance, even though it is months ahead of my planned vacation?
Yes. You can place your reservation early for as long as the dates are available and open and it is not a blocked dates.
Are the utilities inclusive when you placed a reservation?
Some of our units requires that the guest pays the utilities separately. Mostly our units in Punta Cana. We will normally send you a request to collect the payment for the utility before you check-in. We strongly suggest to keep an eye out for messages from us on Airbnb or VRBO.
What amenities are included on the booking?
You can find what available amenities the units have when you go to our website, choose the room that you wanted to book and just above the description of the unit there are Icons which will tell you what is available or included on the property.
Do I have access to the beach in Punta Cana?
The closest beach is part of the Hard Rock complex and it’s about 5 minutes walk. To be able to have access to the beach, you will need to use their beach club, however, there is a $25 USD charge per person.
Check-In Process:
What is the standard check-in and check-out times?
Standard check-in time is 3 PM and standard check-out time is 10 AM
Can we check-in early if we arrived earlier than expected?
While we wanted to ensure that all of our units are properly cleaned and sanitized before another guests checks-in, we prefer that you contact us if you are arriving early so we can check with the cleaning team if they are finished with the maintenance so we can try to see if we can check you in early.
Why do we need to give you a copy of our ID's?
For our units in Punta Cana area, for security and verification purpose, they will require all guests to present their valid ID’s and reservation details to be able to check-in.